As AWS Consulting Partner, our task is to understand existing or new business / application landscape and extend guidance to build managed cloud architecture that suits your organizational needs. We help you understand and utilize Amazon Web Services (AWS) in the most efficient and cost effective way.

ICT Integrators works closely with AWS ensuring that your migration plans are executed flawlessly and design is in compliance to AWS well architected frameworks. We have developed expertise in understanding, creating and migrating business critical systems using AWS as a platform. Our certified AWS consultants are readily accessible in case you have questions regarding how the cloud adoption may benefit your organization!

Following are the key AWS cloud consulting areas we deal in:

• Planning & Assessment
• Proof of Concept Testing
• Design, Deployment, and Migration
  • Windows Workloads
  • Linux Workloads
  • Databases
  • Networking
  • Storage
  • Security
• DR/Backup on AWS
• Managed AWS Operations
• AWS Cost and Performance Management

We offer our customers, performance management and monitoring services that help to control costs and improves network efficiency.

Our Network Monitoring service enables the delivery, monitoring and management of critical network performance metrics such as bandwidth utilization, throughput, latency, availability and application infrastructure, including equipment asset management for large enterprises and service providers.

We offer solution and services around:

• Network Performance Monitoring
• Application Performance Monitoring
• Packet Capture Analysis
• Network Mapping
• Customizable Reports

We offer an array of managed IT services to support organizations for day to day operations with their business goals, our focus is to act as a one-stop resource for all the managed services needs of enterprises. 

Following are the services we offer:

• Managed Desk Side Support
• Managed Security
• Managed Cloud
• Managed SD-WAN
• Managed SD-Access
• Managed Wireless Network

ICT Integrators offers these managed IT services as a Third-Party organization with a network operations center to proactively monitor customer systems, resolve issues and perform work with adequate level of expertise and efficiency.

ICT Integrators offer enhanced managed services under Service Level Agreement (SLA) to provide 24/7 centralized tracking and handling of all IT related incidents. Our customers have outsourced service desk functions to us, realizing that their internal IT team’s time should better  be spent working on more strategic, value added projects for the business. We also provide resident engineers to our customers covering various high end technology areas.

ICT Integrators service desk teams under the SLA provide below services:

• Document and troubleshoot in-bound user requests
• Create tickets as a foundation for issue-tracking and resolution
• Triage issues to determine appropriate escalation
• Resolve issues through client interaction and/or using remote support tools
• Identify appropriate solution point for hardware, software, and network issues
• Support end user devices and software packages
• Manage administrator system accounts and passwords
• Escalate as necessary and follow issue through to resolution
• Provide 24×7 live support

“Do more with less” is the new adage creating a positive impact in the virtualization landscape.

ICT Integrators virtualization services are designed to fully virtualize and modernize legacy systems for superior performance, reliability and disaster recovery. We understand security and add value while ensuring the system runs efficiently. The installation will be clean, professional and completed in a timely manner.

By acquiring the server virtualization services from the qualified team of ICT Integrators, customers could experience the following benefits:

• Decentralization. Virtual systems can be accessed from more devices, resulting in a faster, more flexible workflow—especially in collaborative settings.
• Increased uptime. Being less dependent on hardware, virtualized systems enjoy superior uptime and all-around performance.
• Disaster recovery. Virtual systems “get up and running” faster than older, outdated systems- thanks to operating without being “tied down” to physical hardware.
• Scalability. The workload and space needed by your business month to month may change. Virtualization accommodates these changes by fluctuating to fit the needs of an enterprise at the time of use. This also saves energy consumption and operating costs as some cloud virtualization service providers often will only charge for what was used.